Returns & Exchanges
we make it right, always 🎀We want every cerisa girl to love what she receives. If something is not right, we are here to make it right. Please read our policy carefully before reaching out 🎀
What We Accept
Wrong item delivered — full replacement or refund, no questions asked
Item arrived damaged — replacement or store credit, send photo within 24 hours of delivery
Item significantly different from description — replacement or refund, contact us within 48 hours
Change of mind — we do not accept change of mind returns, please order carefully
Sizing issue — we do not accept returns for sizing, please check size guides before ordering
Sale items and personalised products — these cannot be returned or exchanged
How to Request a Return
- Contact us within 48 hours of receiving your order via Instagram DM @shopcerisa or WhatsApp
- Include your order number and a clear photo showing the issue with your item
- Our team will review your request within 24 hours and confirm next steps
- If approved, we will arrange collection or advise on how to return the item
- Your replacement or refund will be processed within 3–5 business days of receiving the returned item
Important Notes
- Items must be unused, unworn and in their original condition to be eligible for return
- Return requests made after 48 hours of delivery may not be accepted
- Return shipping is covered by shopcerisa for damaged or incorrect items only
- Refunds are processed to the original payment method or as store credit
Need help? Reach us on Instagram @shopcerisa or WhatsApp within 48 hours of delivery. We respond within 1–2 hours during business hours and will always do our best to resolve your issue quickly.