Frequently Asked

shopcerisa is a Nigerian online store that curates rare, aesthetic finds for girls with taste — accessories, home decor, fashion, beauty, drinkware and more. Everything is handpicked and limited stock.

shopcerisa is based in Nigeria and delivers nationwide to all 36 states and FCT Abuja.

Cerisa comes from cerise — the French word for cherry 🍒 Sweet, rare and a little bold. Just like everything we sell.

shopcerisa is currently online only. We deliver directly to your door anywhere in Nigeria.

Rarely. shopcerisa curates rare, limited pieces intentionally. Once an item sells out, we most likely will not bring it back. If you love something, we strongly recommend purchasing it immediately.

If an item shows an "Add to Cart" button on the website, it is in stock. Out of stock items are automatically removed from the store. You can also DM us on Instagram @shopcerisa to confirm availability before ordering.

Yes. Every product at shopcerisa is exactly as described and photographed. We personally inspect our inventory before shipping any order.

shopcerisa is a retail store only. We do not offer bulk or wholesale pricing at this time.

Browse our collection, add your items to cart and proceed to checkout. Enter your delivery details and select your preferred payment method — bank transfer, Opay or Palmpay. Full step-by-step instructions are on our How to Order page.

We accept bank transfer, Opay and Palmpay. All payment details are provided securely at checkout. For bank transfers, please send your payment receipt via WhatsApp or Instagram DM after transferring.

Yes. Our website uses SSL encryption to protect your payment information. We never store your card or bank details.

Orders can be cancelled within 2 hours of placement if they have not yet been processed. Contact us immediately via WhatsApp or Instagram DM with your order number. Once an order is dispatched, it cannot be cancelled.

Yes — we deliver to all states in Nigeria. Lagos, Abuja, Port Harcourt, Ibadan, Kano, Enugu, Calabar and everywhere in between. Nigeria wide delivery on every order 🇳🇬

Lagos and Ibadan: 2–3 business days. Abuja and Port Harcourt: 3–4 business days. Other states: 4–6 business days. Remote locations may take slightly longer. See our full Shipping & Delivery page for details.

Shipping is free on all orders of ₦15,000 and above. Orders below ₦15,000 attract a flat shipping fee of ₦1,500 – ₦2,500 depending on location.

Once your order is dispatched, we will send you a tracking update via email and WhatsApp. You can also DM us on Instagram @shopcerisa with your order number at any time for a status update.

Contact us within 48 hours via Instagram DM or WhatsApp with a photo of what you received. We will arrange a full replacement or refund immediately — no questions asked.

Send us a clear photo of the damage within 24 hours of delivery via Instagram DM @shopcerisa or WhatsApp. We will replace the item or issue store credit promptly.

We do not accept change of mind returns. Please review product descriptions, photos and sizing guides carefully before purchasing. If you have questions about a product before buying, DM us and we will help.